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ServiceNow Customer Service Management Essentials

In this 3-day interactive course, attendees master the core configuration and administration of the ServiceNow® Customer Service Management (CSM) product.

Through lectures, group discussions, and hands-on labs, participants build on existing knowledge and skills by applying implementation good practices.

This course is designed for ServiceNow customers, partners, and employees who administer features, functions, and data associated with Customer Service Management.

Virtual Learning

This interactive training can be taken from any location, your office or home and is delivered by a trainer. This training does not have any delegates in the class with the instructor, since all delegates are virtually connected. Virtual delegates do not travel to this course, Global Knowledge will send you all the information needed before the start of the course and you can test the logins.

Delivery Format

  • Company Event

    Event at company

  • Elearning (Self-paced)

    Self paced electronic learning

  • Public Classroom

    Traditional Classroom Learning

  • Virtual Learning

    Learning that is virtual

11 courses found

    • Delivery Format: Virtual Learning
    • Date 17-19 December, 2025 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: French

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 05-07 January, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 28-30 January, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 09-11 February, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 04-06 March, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 18-20 March, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 08-10 April, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 21-23 April, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 13-15 May, 2026 | 9:00 AM to 5:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

    • Delivery Format: Virtual Learning
    • Date 26-28 May, 2026 | 10:00 AM to 6:00 PM
    • Location: Virtual (W. Europe )
    • Language: English

    eur2,540.00

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